Welcome to Your Help Desk Client Support Wiki!

Student Assessment Guides

**SAG_ICAS4023B.rtf**

**SAG_ICAS4033B.rtf**

**SAG_ICAS4134B.rtf**

**SAG_ICAW2002B.rtf**

**SAG_ICAW4027B.rtf**

external image help.jpg

external image help.jpg

How to use wikis (samples)
**http://educationalwikis.wikispaces.com/Articles+and+Resources**

Lesson 1

PROVIDE ONE TO ONE INSTRUCTION.ppt

Secure client.ppt

Networking presentation.ppt

support_center_project.pdf

Task 1

Task 2

Task 2 HD Client Support (v2).doc

Lesson 2

Task 3

Task 3 HD Client Support.doc

Lesson 3

Task 4

Lesson 4

Lesson 5

WP_Weadock_Win7vsXP.pdf

call_handling.pdf

Diagnostic Software.doc

Task 6

Short Quiz Wednesday 22 September 2010

Lesson 6

Task 7 HD Client Support.doc

Service Level Agreement (Sample template).doc

Lesson 7

Task 8 HD Client Support.doc

Task 9 HD Client Support .doc

Lesson 8

Lesson 8 Ver 2.0.doc

01_Process_calls_from_helpDesk.doc

Help Desk Log Form.doc

ICAU3028A_3.2_SampleHelpDeskLog.doc

Lesson 9

Lesson 9 Ver 1.0.doc

Lesson 10

Lesson 10 Ver 1.0.doc

Lesson 11

Lesson 12

Feedback Form (Sample).doc

Lesson 13

Lesson 14
Stan is at a professional development workshop in Sydney today, please use this time for individual study answering Task 16 and updating your wiki. Arif is available for questions.

Lesson 15

Lesson 16

Lesson 16 ver 2.0.doc

Lesson 17

Case Study - The future of the help desk.pdf